Return & Refund Policy

At Trendivaa, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Returns & Replacements

• Returns are accepted only for products that are damaged, defective, or incorrect.
• Requests must be made within 7 days of receiving your order.
• The product must be unused, in its original packaging, with all tags and accessories intact.

Refund Policy

Prepaid Orders

If you paid online (Prepaid) and your return request is approved, your refund will be processed to your original payment method within 5–7 business days after the returned product passes our quality inspection.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, refunds are not available.

If you receive a damaged, defective, or incorrect item, we will provide a free replacement after verification. No cash refund will be issued for COD orders.

Non-Returnable Items

The following items are not eligible for return or replacement:

• Products damaged due to misuse or improper handling.
• Items returned without original packaging or accessories.
• Products requested for return after 7 days of delivery.
• Personal care or hygiene products once opened (where applicable).

How to Request a Return or Replacement

Email us at trendivaa.shop@gmail.com with:

• Your Order ID
• Photos or videos of the product
• A brief description of the issue

Our support team will review your request within 24–48 business hours.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any questions regarding returns or replacements, contact us:

Email: trendivaa.shop@gmail.com